Cancellation, Policies, & Procedures

  • Same-Day Cancellations: Our time is precious and  not replaceable. There is a $25 same day cancellation fee if we arrive at your space or you don't show up for your appointment at the suite and you are no longer available or are not answering communication. We will wait NO LONGER than 20 MINUTES after our appointment has started if you are running late. This is if we have to reschedule you for a new visit. This is to ensure that you have an efficient and healthy full body massage and that set up and intake are done properly. Anything out of 20 minutes will be considered cancelled and you will be charged $25 for time and/or travel expenses. If you choose to reschedule, you will be charged the FULL PRICE of the service prior to our appointment plus the CANCELLATION FEE. 

  • Regular Cancellations: There are always abrupt unfortunate events in life that challenge us to keep appointments Because of the this, you are allowed to cancel your appointment 2 days prior to our appointment which will entitle you to the refund of the $25 deposit. ANYTHING SOONER THAN 2 DAYS IS VOID FOR YOUR REFUND OF YOUR DEPOSIT. NO EXCEPTIONS!! Anything sooner will ONLY be allowed to RESCHEDULE.

  • Reschedule: Because you will receive a confirmation text the day prior to our appointment, you can reschedule up until the day prior. Simply reply RESCHEDULE and we can reschedule you for an alternate date.

  • Deposit: Again, our time is very precious and cannot be replaced. To secure our appointment for the betterment of your body every hour or more appointment REQUIRES a deposit of $25 that will be sent in an invoice via your email address. This deposit will need to be paid within 24 hours after it has been sent OR YOUR APPOINTMENT WILL BE DELETED FROM THE CALENDAR. NO EXCEPTIONS!! This will require you to have a credit or debit card which is not stored. The remainder of the payment must be taken care of  by the day prior to our session.  If you would like to pay cash, please contact the booking assistant ASAP.

  • Naturally Express Massage:  This massage ONLY services areas in the city of Chicago. THERE IS A $10 TRAVEL FEE ATTACHED TO  ALL MOBILE SERVICES!

  • NO NEW CLIENT WILL BE ALLOWED TO SCHEDULE AN APPOINTMENT ONLINE. YOU WILLBE REQUIRED TO CONTACT THE BOOKING ASSISTANT FIRST. Please text the number (708-634-8837) to set up your first appointment. NO EXCEPTIONS!!